Privacy Policy

Welcome to MedAegis Legal ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (https://medaegislegal.com/), use our contact forms, or engage with our medico-legal advisory services. By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services. Under the DPDP Act, 2023, you act as the "Data Principal" and we act as the "Data Fiduciary."

The personal data we collect depends on the context of your interactions with us, but generally includes:

• Identity & Contact Data: First name, last name, email address, and phone/mobile number.
• Professional/Query Data: The nature of your inquiry, brief description of your legal or medical concern, clinic/hospital name, or any other information you share while filling out our "Book Consultation" or "Contact Us" forms.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and usage data automatically collected via cookies when you navigate our site.

Note: We do not collect Sensitive Personal Data (such as financial information, biometric data, or passwords) through our website unless explicitly required for specific legal services and gathered under a separate written agreement.

2. Purpose of Data Collection

We collect and process your personal data only for lawful purposes, strictly based on your consent or for legitimate uses as defined under Indian law. We use your data to:

• Respond to your consultation requests and queries.
• Provide medico-legal advisory, compliance, and risk management support as requested.
• Send administrative information, updates, and legal insights related to healthcare laws (only if you have opted in).
• Improve, secure, and troubleshoot our website.
• Comply with applicable legal, regulatory, and Bar Council of India guidelines.

3. Consent and Withdrawal

By providing your details through our consultation forms, you give us affirmative, freely given, specific, and informed consent to process your personal data for the stated purposes.

• Withdrawal of Consent: You have the right to withdraw your consent at any time. To do so, please write to us at info@medaegislegal.com. Please note that withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal, but it may restrict our ability to provide further services to you.

4. Disclosure and Sharing of Information

Given the sensitive nature of medico-legal consulting, maintaining your confidentiality is our top priority. We do not sell, rent, or trade your personal data to third parties. We may only share your information in the following situations:

• Service Providers: With trusted third-party vendors (like secure cloud hosting providers or IT support) who assist us in operating our website and business under strict confidentiality agreements.
• Legal & Regulatory Obligations: If required by law, court order, or regulatory authorities (e.g., Bar Council of India, government agencies) to protect our rights, defend against legal claims, or prevent fraud/harm.

5. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or legal defense purposes). Once the data is no longer necessary, it will be securely deleted or anonymized.

6. Data Security Practices

We employ reasonable and appropriate administrative, technical, and physical security measures to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure. While we strive to protect your data, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

7. Your Rights as a Data Principal

Under the Digital Personal Data Protection Act, 2023, you are entitled to certain rights regarding your personal data:

• Right to Access: You can request a summary of the personal data we hold about you and the processing activities undertaken.
• Right to Correction & Erasure: You can request us to correct inaccurate/incomplete data or delete your personal data when it is no longer required for the purpose it was collected.
• Right to Grievance Redressal: You have the right to readily available means of resolving grievances regarding our data processing.
• Right to Nominate: You can nominate an individual to exercise your privacy rights in the event of your death or incapacity.

To exercise any of these rights, please contact our Grievance Officer using the details provided below.

8. Cookies Policy

Our website uses "cookies" (small text files placed on your device) to enhance user experience, analyze site traffic, and understand user behavior. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

9. Third-Party Links

Our website may contain links to external websites that are not operated by us. We have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.

10. Grievance Officer

In accordance with the Information Technology Act, 2000, and the DPDP Act, 2023, the name and contact details of the Grievance Officer are provided below:

We will acknowledge your complaint within 24 hours and resolve it within timelines stipulated by applicable laws (typically within 15 to 30 days).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.